The government makes us wait in long lines due to technological inefficiencies.
To control mass, the government must digitize mass and market digitization.
Before people visit the DMV, make it a requirement to have filled out a majority of the required paperwork online. Don’t make people wait in a line just to get information about what to do to get a license and register a car.
Most people give up on anything involving technology and government mostly because the government has done a lousy job at using and marketing digital processes over paper and red tape.
Everyone else is going paperless.